Sep 3, 2026 earnings call — New CEO, warehouse fix and updated guidance
Company reported Q2 revenue of $302 million and set fiscal 2026 revenue guidance of $1.3 billion to $1.35 billion.
Revenue $0.3B (est $0.3B) · EPS $0.09 (est $0.09) · Next-quarter revenue outlook $0.3B–$0.3B
Key quotes
"That issue has been addressed in our core U.S. e-commerce business, and we caught up with shipments by the end of the quarter."
"Totes remain one of our strongest new-to-brand acquisition tools, and value-added services like embroidery and personalization make the economics even more attractive."
"As previously disclosed, the JV amended several significant licensing agreements that are expected to generate more than $150 million of long-term guaranteed royalty value, reinforcing our confidence in the long-term growth opportunities created by the partnership."
Analyst Q&A 3
long-term tech plan and warehouse issues
Q (Dana Telsey · Telsey Group): She asked how Lands' End will use technology and AI across e-commerce, Outfitters, international and new partner WHP; and she asked if the warehouse management system is fixed and how Q3/Q4 and tariffs look.
A: Management said the long-term plan is to build an AI engine that personalizes the customer experience across channels and regions. They said the warehouse management system is now running at normal operations, throughput is caught up though a backlog remains, and guidance is unaffected except for Outfitters catch-up. They also noted more efficiency gains will come next year as they add supporting software.
"My long-term vision for Lands' End is we are a modern AI engine that drives almost our entire customer experience." — Charlie Cole (CEO)
Europe strategy, JV licenses, software benefits
Q (Eric Beder · SCC): He asked how to think about the European business now and how the JV and licensing will contribute. He also asked how big the software/infrastructure opportunity is for 2027 and beyond.
A: Management said their focus is mainly on European e-commerce, where Q2 prioritized margin and a less promotional, slightly more trend-focused approach, and they believe the brand has international appeal across channels including the JV and partners. They said their guidance already reflects current royalties and licenses for this year and that licensing benefits can take a long time because product and outlets must be developed. They added planned infrastructure work will mainly improve service levels and customer lifetime value rather than change near-term guidance.
"For international, Eric, our focus is predominantly on our European e-commerce business." — Charlie Cole (CEO)
Outfitters growth, e-commerce, inventory for holidays
Q (Michael Kupinski · NOBLE): He asked how the Outfitters order book is trending and what growth it can sustain once operations normalize; he asked underlying e-commerce growth excluding catch-up; and he asked what inventory the company is leaning into for the holiday season.
A: Management said Outfitters showed strength with enterprise clients and that its growth expectations are aligned with guidance; they are optimistic and see more upside from improving the customer experience. They said U.S. commerce is flat year-to-date since the carryover finished. On inventory, they said last year they were conservative because of tariff uncertainty, and this year they will carry a broader outerwear assortment and focus on layering for the colder months.
"The Outfitters business also had a real bright spot with enterprise clients as well, which we mentioned." — Charlie Cole (CEO)